contact center

contact center

Tentang Perusahaan
PT Armada Lintas Khatulistiwa

Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer interactions professionally through phone, email, and digital channels.
• Provide accurate information regarding automotive products and roadside assistance services.
• Assist customers in reporting vehicle issues, emergency situations, and service requests.
• Coordinate with internal operational teams and external partners to ensure timely service delivery.
• Maintain excellent customer satisfaction by providing prompt and effective resolutions.
• Record customer interactions accurately in the CRM system.
• Follow company SOPs, quality standards, and service level agreements (SLA).
• Escalate complex customer cases to the appropriate departments when necessary.

Kualifikasi

• Minimum Senior High School (SMA/SMK) graduate; Diploma or Bachelor's degree is an advantage.
• Able to communicate in English for daily conversations (Daily Conversational English).
• Comfortable speaking English over the phone with customers.
• Strong verbal communication and active listening skills.
• Customer-oriented with excellent problem-solving abilities.
• Able to work in shifts, including weekends and public holidays.
• Familiar with Microsoft Office and basic computer operations.
• Experience in the automotive industry or roadside assistance services is a plus.