supervisor area

supervisor area

About us
RESTU MARYAM GROUP COMPANY is a leading hospitality and tourism management company dedicated to delivering exceptional experiences across our portfolio of premium properties and services. We are committed to fostering a dynamic work environment where talented professionals can grow their careers whilst maintaining the highest standards of service excellence. Our team is passionate about creating memorable experiences for our guests and building a sustainable business that values innovation, teamwork, and continuous improvement.

About the role
We are seeking an experienced Supervisor Area to join our management team at our Bali property. This is a full-time position that plays a crucial role in overseeing daily operations across assigned areas of our hospitality establishment. As Supervisor Area, you will be responsible for ensuring operational efficiency, maintaining service standards, and leading your team to deliver exceptional guest experiences. This role is strategic in nature, bridging front-line operations with senior management objectives, and is based in Bali.

Key responsibilities

• Supervise and coordinate daily operations within your assigned area, ensuring all services are delivered to the highest standards
• Lead, train, and motivate team members to achieve performance targets and maintain service excellence
• Monitor staff performance and provide constructive feedback, conduct appraisals, and identify development opportunities
• Maintain compliance with company policies, procedures, health and safety regulations, and standards OPERATIONAL
• Manage inventory, resources, and budgets for your designated area to optimise operational efficiency
• Handle guest queries and complaints professionally, ensuring resolution and satisfaction
• Conduct regular inspections to ensure cleanliness, maintenance standards, and operational readiness
• Report on key performance indicators and operational metrics to senior management
• Collaborate with other departments to ensure seamless coordination and integrated service delivery
• Implement improvements and best practices to enhance operations and guest experiences

What we're looking for

• Proven experience in a supervisory or management role within the hospitality or tourism industry, preferably in a similar setting
• Strong leadership and team management capabilities with the ability to motivate and develop staff
• Excellent communication skills in English; additional languages are advantageous
• Sound knowledge of hospitality operations, service standards, and industry best practices
• Demonstrated ability to manage multiple priorities, solve problems efficiently, and make sound decisions under pressure
• Strong attention to detail and commitment to maintaining high operational and cleanliness standards
• Guest-focused mindset with a passion for delivering exceptional service experiences
• Proficiency in relevant computer systems and software applications
• Flexibility to work various shifts, including weekends and public holidays as required by operational needs
• Relevant hospitality qualifications or certifications are preferred but not essential if you have substantial equivalent experience

What we offer
At RESTU MARYAM GROUP COMPANY , we recognise that our people are our greatest asset. We offer a competitive salary package commensurate with experience and qualifications. Our benefits include opportunities for professional development and career progression within a growing organisation. We foster a supportive and inclusive work environment where your contributions are valued and recognised. The role offers the opportunity to work in Bali's vibrant hospitality sector whilst building meaningful relationships with a diverse team. We are committed to the wellbeing of our employees and encourage a healthy work-life balance. We welcome applications from all candidates and are happy to discuss any adjustments or support you may require during the recruitment process.

Apply now
If you are an experienced and enthusiastic hospitality professional ready to make an impact as a Supervisor Area, we would like to hear from you. Please submit your application including your CV and a cover letter detailing your relevant experience and why you are interested in this opportunity with RESTU MARYAM GROUP COMPANY