Service Desk Analyst

Service Desk Analyst

Deskripsi Pekerjaan
Ensuring smooth service delivery and client satisfaction. They manage incidents, track issues, and work with technical teams to resolve problems quickly. The role requires strong communication skills to interact with clients, gather feedback, and provide clear updates, ensuring services meet client expectations and continuously improve

Kualifikasi Minimum

• Minimum 3 years work experience
• Bachelor degree graduate
• Ability to identify, assess, and resolve incidents efficiently, ensuring minimal disruption to clients and services
• Good communication skills for interacting with clients, gathering feedback, and ensuring satisfaction
• Understanding of IT Service Management (ITSM) practices to ensure smooth service delivery, meet service level agreements (SLAs), and improve service processes

Tentang GTech Group
GTech is a global digital technology enabler providing integrated digital solutions across multiple industries. Our platforms cover omnichannel commerce digitalization, DTC commerce transformation, FinTech, Customer Relationship Management, and supply chain digitalization.

As part of the GTech group, our entities include PT GTech Digital Asia, PT Mapclub Digital Asia, PT GPay Digital Asia, PT Speedwork Solusi Utama, and PT GClub Digital Asia