Provider Relation Officer

Provider Relation Officer

Responsibilities:

• Maintain and update hospital records, ensuring all information in the system remains accurate, complete, and up to date.
• Build and foster strong relationships with healthcare providers through regular visits, hosting hospital meetings, and maintaining effective communication with key contacts.
• Support the Operations team and cross-functional departments by handling hospital-related inquiries and performing administrative tasks within the scope of responsibility.
• Negotiate hospital agreements, including discounts and payment terms, to establish mutually beneficial partnerships.
• Act as the primary point of contact between the Operations team and Hospital, facilitating seamless communication and resolving operational issues in a timely manner.
• Conduct provider onboarding, training, and program socialization to ensure a clear understanding and consistent implementation of company policies and standard operating procedures (SOPs).

Requirement:

• Bachelor's degree in any major.
• Preferably at least 1 year of experience as a Provider Relations Officer or Customer Service Representative in a similar industry. Fresh graduates are also welcome to apply.
• Excellent communication and public speaking skills.
• English proficiency is a must.
• Proficient in Microsoft Office or similar software.
• Experience with or familiarity with Canva is an advantage.
• Strong attention to detail.