Client Management

Client Management

Deskripsi Pekerjaan

• Serve as the primary point of contact for an assigned portfolio of clients; build and sustain trusting relationships with key decision-makers and stakeholders.
• Conduct regular meetings (both virtual and in-person) to review performance metrics, address operational concerns, and plan future strategic initiatives.
• Act as the client’s internal advocate, communicating their goals, needs, and feedback to cross-functional teams (Product, Sales, Operations, and Technical Support) to ensure timely service delivery.
• Develop a deep understanding of clients' business challenges and identify opportunities for upselling and cross-selling relevant solutions and services.
• Create, present, and execute comprehensive account plans and growth strategies to both internal management and key client executives.
• Oversee the successful delivery of products/services according to SLAs, and manage client contract renewals and negotiations.
• Take ownership of client escalations and service issues, coordinating internal resources to resolve problems smoothly and efficiently.

Kualifikasi Minimum

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 3 to 7+ years of experience in Client/Account Management, Sales, Business Development, or a relevant customer-facing role.
• Proven background or strong domain knowledge in F&B, Retail, or Supply Chain Distribution.
• Proficiency in Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot) and productivity tools.
• Exceptional articulate, persuasive, and empathetic communication skills (both written and verbal).
• Strong capacity to build rapport, establish trust, and manage relationships across all organizational levels.
• Skilled in contract negotiations, diplomacy, and resolving complex or sensitive client issues.
• Solid understanding of financial metrics, commercial terms, and the end-to-end sales cycle.
• Excellent time management and organizational abilities to manage multiple accounts, priorities, and deadlines simultaneously.

Tentang Perusahaan
OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better serve consumers.