IT Technical Support

IT Technical Support

Responsibilities

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Generate and updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Qualifications

• Bachelor degree in IT (fresh graduate)
• High-level knowledge of commonly used software, hardware and applications
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Understanding Windows, Mac OS and Linux System
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Time management skills to provide updates and fixes within a promised time frame