IT Support Helpdesk

IT Support Helpdesk

Deskripsi Pekerjaan:

• Handle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring.
• Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software coding).
• Support network activities: inventory, labelling/tagging, assisting vendors, testing, troubleshooting, and condition monitoring.
• Provide business support for IT issues: face-to-face at MO IT desk, remote assistance, ticketing system, and ensuring SLA compliance.
• Participate in project-based IT support

Kualifikasi Minimum
Persyaratan:

• Fluent in English
• Minimum 1–2 years of experience in IT Support/Helpdesk role
• Strong knowledge of hardware, software, and networking troubleshooting
• Willing to be placed in Sei Mangkei, Simalungun
• Must be able to join immediately

Tentang Accord Innovations Indonesia

Accord Innovations Group is a leading Global Delivery and Managed Services Center, helping enterprises worldwide accelerate transformation through end-to-end IT, digital, and talent solutions.

With delivery hubs across Malaysia, Singapore, Indonesia, Thailand, India, and the Philippines, Accord enables clients to establish or expand onshore, offshore, and nearshore delivery models, ensuring agility, scalability, and cost efficiency.

We specialize in implementation, software development, and system maintenance supporting enterprise operations across ServiceNow, IT Service Management (ITSM), Cloud Operations, and Automation. Our expertise also spans Low-Code/No-Code platforms, Mobile App Development, RPA, AI/ML, IoT, Data Analytics, and Data Center Maintenance, helping clients modernize and innovate with speed.

Our Core Offerings include:

• Managed Services & Global Delivery Operations
• Custom Software Development & Digital Transformation
• ServiceNow Implementation & ITSM Modernization
• IT Consulting, Staffing & Workforce Augmentation
• BPO, RPO & Talent Solutions delivered through T&M and Fixed Engagement Models

Specialized Solutions:

• Infrastructure & Cloud Operations Management
• Robotic Process Automation (RPA)
• AI/ML & IoT-Driven Business Transformation
• Data Analytics, BI & Predictive Insights

Serving industries such as BFSI, Telecom, Manufacturing, Healthcare, Logistics, Retail, and IT, Accord combines global reach with local excellence—ensuring performance, compliance, and operational continuity across every engagement.

At Accord, we go beyond outsourcing—we become your strategic partner for Managed Services, Digital Transformation, and Enterprise IT Enablement.