Customer Service Manager
Customer Service Manager
Kualifikasi
- Pendidikan minimal S1 dari semua jurusan.
- Memiliki pengalaman minimal 5 tahun di bidang Customer Service, Contact Center, Customer Experience, Customer Success, atau Complaint Handling.
- Memiliki pengalaman minimal 2 tahun sebagai Team Leader, Supervisor, Assistant Manager, atau Customer Service Manager.
- Diutamakan memiliki pengalaman di industri Perbankan, Asuransi, Financial Services, atau Fintech.
- Memiliki pengalaman memimpin tim Customer Service dengan target kualitas layanan yang terukur.
- Berpengalaman menangani complaint management, service recovery, customer retention, dan peningkatan customer experience.
- Mampu melakukan coaching, quality monitoring, call review, serta performance management untuk meningkatkan kualitas layanan.
- Terbiasa memonitor KPI seperti SLA, Average Response Time, Average Handling Time (AHT), First Contact Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), dan Customer Retention.
- Mampu menganalisis data operasional serta menyusun improvement plan untuk meningkatkan kualitas layanan dan efisiensi operasional.
- Mahir menggunakan Microsoft Excel, CRM, Contact Center System, atau Ticketing System.
- Memiliki kemampuan komunikasi, kepemimpinan, problem solving, serta pengambilan keputusan yang baik.
- Berorientasi pada kepuasan pelanggan, efisiensi operasional, dan continuous improvement.
Profil Perusahaan
PT Dapur Sehat Indonesia
Retail & Consumer Products
101-1,000 employees
Healthy Go is an Indonesian-based healthy company that is very passionate in developing high quality healthy F&B products. Healthy Go is the right choice for those of you who need healthy food catering. Our customers have trusted us in making healthy food to meet their nutritional needs by doing a diet program