Customer Service Executive (English & Mandarin)

Customer Service Executive (English & Mandarin)

Are you someone who enjoys communicating with people, coordinating tasks, and solving problems?
Join us as a Customer Service Executive, where you'll coordinate customer cases, monitor helper deployment progress, and work closely with internal teams to ensure smooth service delivery.
No industry experience? No problem. We provide structured training and clear guidance to help you succeed.

Why Join Us?

• Quarterly & Yearly Attendance Bonus
• Public Holiday Entitlement (Federal & State Holidays)
• Medical Insurance Coverage
• Structured Training Programme
• Clear Career Progression Opportunities
• Collaborative and Supportive Working Environment

Key Responsibilities

• Reply to customer enquiries and provide timely first responses through WhatsApp, calls, and internal communication channels.
• Record customer issues accurately and raise follow-up tickets when needed.
• Provide clear updates and reassurance to customers regarding their hiring cases.
• Follow up and resolve customer issues related to helper processing, deployment, and service-related concerns.
• Coordinate with internal teams to ensure cases are handled smoothly and efficiently.
• Monitor helper processing progress across different stages from confirmation to deployment.
• Update internal systems accurately when case status changes.
• Keep customers informed on important milestones and progress updates.
• Handle customer concerns and complaints professionally while maintaining service quality.
• Follow communication procedures, workflow processes, and company policies strictly.
• Ensure all follow-ups, updates, and case handling are completed within the required timeline.

Job Requirements

• Able to communicate effectively in English and Mandarin (written and spoken), as the role involves supporting Mandarin-speaking customers.
• Cantonese proficiency will be an added advantage.
• At least 1 year of customer service experience is preferred, but not mandatory.
• Basic computer literacy is required.
• Willing to work on rotational shifts, including weekends and public holidays.
• Candidates available immediately or within a short notice period are preferred.

Working Hours

• 6 working days per week
• Shift A: 9:00 AM – 5:00 PM (WIB)
• Shift B: 1:00 PM – 9:00 PM (WIB)

Important: As this position requires daily communication in English, only CVs submitted in English will be considered.

If you're looking to grow your career in a structured and supportive environment, we'd love to hear from you.